1. About Us

Chefi is a trading name of World of Hospitality Ltd, a company registered in England and Wales.

Company registration number: 07655078

Registered office: 44 Beaumont Road, Slough, Berkshire, SL2 1NQ, United Kingdom

Email: hello@chefi.co.uk

Telephone: +44 7737 636265

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2. Our Products

Chefi offers chef knife bags, accessories and other products designed for culinary professionals and enthusiasts.

We aim to ensure that product descriptions, photographs, specifications and prices are accurate and up to date.

Colours and appearances may vary slightly depending on your screen settings. We reserve the right to update product information and availability without prior notice.

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3. Prices and Payments

All prices are displayed in pounds sterling (GBP), unless otherwise indicated.

Any applicable taxes and delivery charges will be clearly displayed before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

If we discover a pricing error after an order has been placed, we will contact you before accepting or fulfilling the order. You may choose whether to proceed at the correct price or cancel for a full refund.

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4. Placing an Order

When you place an order, you will receive an email acknowledging receipt.

Your order is subject to product availability and acceptance by Chefi. A contract is formed when we confirm acceptance of your order.

If we cannot fulfil an order, we will notify you and refund any payment received for unavailable products.

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5. Shipping and Delivery

We deliver within the United Kingdom and to selected international destinations.

UK delivery: Standard UK delivery is charged at a flat rate of £10 per order.

International delivery charges vary by destination and are displayed or confirmed during checkout.

Delivery estimates are provided in good faith but may vary due to courier delays, customs processing or other circumstances outside our reasonable control.

For full details, please visit our Shipping & Returns page.

For international orders, customers may be responsible for applicable import duties, customs fees and local taxes, where these are not included in the checkout price.

Your statutory delivery rights remain unaffected.

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6. Returns and Cancellations

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.

You must notify us of your decision to cancel within that period and then return the goods within a further 14 days.

For unwanted items, customers are responsible for the direct cost of return postage. We recommend using a tracked delivery service.

You may inspect goods as you would in a shop. However, if handling goes beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for any reduction in value.

We will issue any refund due within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Where required by law, refunds will include the original standard delivery charge. Additional charges for premium delivery options are not refundable unless otherwise required by law.

Refunds will normally be made using the original payment method.

Please contact hello@chefi.co.uk before returning an item so we can provide return instructions.

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7. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order details and a description of the issue.

Where goods are faulty or do not meet the requirements of UK consumer law, we will provide the appropriate remedy, which may include a refund, repair or replacement.

Where a return is required because goods are faulty or incorrect, we will cover reasonable return postage costs in accordance with your statutory rights.

Nothing in these Terms & Conditions affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

 

8. Product Use and Care

Please follow any product care, cleaning, storage and safety instructions supplied with your purchase.

Customers are responsible for using products safely and for their intended purpose.

Nothing in this section limits your statutory rights or excludes liability that cannot legally be excluded.

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9. Intellectual Property

All website content, including text, photography, graphics, branding and logos, belongs to World of Hospitality Ltd or its respective licensors unless otherwise stated.

Content may not be reproduced or used commercially without appropriate permission.

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10. Website Availability

We aim to keep our website accessible and accurate, but we cannot guarantee uninterrupted availability.

We may update or temporarily suspend parts of the website for maintenance or improvements.

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11. Liability

We are responsible for losses that are a foreseeable result of our breach of these Terms & Conditions or failure to exercise reasonable care and skill.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Your statutory consumer rights are unaffected.

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12. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for information about how we collect, use and protect your data.

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13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal obligations.

The terms applicable to your order will generally be those in effect when you placed it.

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14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you retain any mandatory legal protections that apply to you, including applicable rights to bring proceedings in your home jurisdiction.

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15. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact:

Chefi – World of Hospitality Ltd

44 Beaumont Road, Slough, Berkshire, SL2 1NQ, United Kingdom

Email: hello@chefi.co.uk

Telephone: +44 7737 636265